Accessibility Standards for Customer Service


Accessibility benefits everyone. The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 with the goal of making Ontario accessible to ALL individuals by 2025 through a series of standards.

Accessibility Standards for Customer Service is the first standard under AODA. Ontario’s hospitals, schools, municipalities and other public sector organizations have been required to comply with the requirements of the standard since January 1, 2010. The private and non-profit sectors were tasked with complying as of January 1, 2012.

One of the requirements for Accessibility Standards for Customer Service is that every person who provides direct service to the public (or interacts with the public) must receive training on serving customers with disabilities. This training is mandatory for all Family Day placement students and volunteers.

Supervisors are responsible for informing placement students and volunteers about when they will complete their training.

If you have any questions or concerns regarding this training, please speak with your Supervisor.


Click here to download our Accessibility Policy.

 Mandatory Training

The following information is designed as a practical reference tool and training resource for Family Day placement students and volunteers.

To complete the training, please follow these steps:

  1. Read the Accessibility Policy
  2. Complete AODA Training
  3. Complete The Ontario Human Rights Code and the AODA Training
  4. Review the AODA Training & Tips Presentation (optional)