{"id":228,"date":"2015-01-29T15:11:35","date_gmt":"2015-01-29T15:11:35","guid":{"rendered":"http:\/\/staff.familydaycare.com\/?page_id=228"},"modified":"2023-05-25T10:00:31","modified_gmt":"2023-05-25T14:00:31","slug":"accessibility-standards-for-customer-service","status":"publish","type":"page","link":"https:\/\/familydaycare.com\/staff\/accessibility-standards-for-customer-service\/","title":{"rendered":"Accessibility Standards for Customer Service"},"content":{"rendered":"<h2>Accessibility Standards for Customer Service<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-229\" src=\"http:\/\/familydaycare.com\/wp-content\/uploads\/sites\/2\/2015\/01\/ACS-bean-people-logo-smaller.gif\" alt=\"ACS-bean-people-logo-smaller\" width=\"260\" height=\"110\" \/><\/p>\n<p>Accessibility benefits everyone. The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 with the goal of making Ontario accessible to\u00a0ALL individuals by 2025 through a series of standards.<\/p>\n<p><strong>Accessibility Standards for Customer Service<\/strong>\u00a0is the first standard under AODA. Ontario\u2019s hospitals, schools, municipalities and other public sector organizations have\u00a0been required to comply with the requirements of the standard since January 1, 2010. The private and non-profit sectors were tasked with complying as of January 1, 2012.<\/p>\n<p>One of the requirements for Accessibility Standards for Customer Service is that every person who provides direct service to the public (or interacts with the public) must receive training on serving customers with disabilities. This training is mandatory for all Family Day placement students and volunteers.<\/p>\n<p>Supervisors are\u00a0responsible for informing placement students and volunteers about when they will complete their training.<\/p>\n<p>If you have any questions or concerns regarding this training, please speak with your Supervisor.<\/p>\n<h3>Policy<\/h3>\n<p><a href=\"https:\/\/familydaycare.com\/staff\/wp-content\/uploads\/sites\/2\/Accessibility-Policy-August-2021-FINAL-REVIEW-COPY.pdf\"><strong>Click here<\/strong><\/a>\u00a0to download our Accessibility Policy.<\/p>\n<h3><strong>\u00a0<\/strong><strong>Mandatory Training<\/strong><\/h3>\n<p>The following information is designed as a practical reference tool and training resource for Family Day placement students and volunteers.<\/p>\n<p>To complete the training, please follow these steps:<\/p>\n<ol>\n<li>Read the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/familydaycare.com\/staff\/wp-content\/uploads\/sites\/2\/Accessibility-Policy-August-2021-FINAL-REVIEW-COPY.pdf\">Accessibility Policy<\/a><\/span><\/li>\n<li>Complete <span style=\"text-decoration: underline;\"><a href=\"https:\/\/aoda.ca\/free-online-training\/\">AODA Training<\/a><\/span><\/li>\n<li>Complete <a href=\"https:\/\/www.ohrc.on.ca\/en\/learning\/working-together-code-and-aoda\/certificate-version\"><span style=\"text-decoration: underline;\">The Ontario Human Rights Code and the AODA Training<\/span><\/a><\/li>\n<li>Review the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/familydaycare.com\/staff\/wp-content\/uploads\/sites\/2\/AODA-Training-Tips-Presentation-2022.pdf\">AODA Training &amp; Tips Presentation<\/a><\/span> (optional)<\/li>\n<\/ol>\n<h3>Resources<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.ontario.ca\/page\/accessibility-in-ontario\"><span style=\"text-decoration: underline;\">Accessibility in Ontario<\/span><\/a> (Ministry for Seniors and Accessibility)<\/li>\n<li><a href=\"https:\/\/www.ontario.ca\/laws\/statute\/05a11\"><span style=\"text-decoration: underline;\">Accessibility for Ontarians with Disabilities Act, 2005<\/span><\/a><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/aoda.ca\/course\/\">AODA Training<\/a><\/span> (AODA)<\/li>\n<li><a href=\"https:\/\/www.ohrc.on.ca\/en\/learning\/working-together-code-and-aoda\/certificate-version\"><span style=\"text-decoration: underline;\">Working Together \u2013 The Code and the AODA<\/span><\/a> (Ontario Human Rights Code)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Accessibility Standards for Customer Service Accessibility benefits everyone. The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 with the goal of making Ontario accessible to\u00a0ALL individuals by 2025 through a series of standards. Accessibility Standards for Customer Service\u00a0is the first standard under AODA. Ontario\u2019s hospitals, schools, municipalities and other public sector organizations&#8230; <a class=\"view-article\" href=\"https:\/\/familydaycare.com\/staff\/accessibility-standards-for-customer-service\/\" >View Article<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":300,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/pages\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":0,"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/pages\/228\/revisions"}],"wp:attachment":[{"href":"https:\/\/familydaycare.com\/staff\/wp-json\/wp\/v2\/media?parent=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}